If a lead delivered to you is a wrong number, reaches the wrong owner, or the property has already sold, contact us at ledgerlead@gmail.com within 30 days of delivery. We will replace that lead with a new one at no additional charge. This is our primary remedy for data-quality issues.
Monthly subscriptions can be cancelled at any time. Cancellation stops future billing but does not refund the current billing period already paid for. You'll continue to have access to that month's leads through the end of the period you've paid for.
The annual plan is billed as a single upfront payment for 12 months of service. If you cancel within the first 14 days of the initial annual purchase and have not yet received a lead delivery, we will issue a full refund. After 14 days, or after the first monthly batch of leads has been delivered, the annual payment is non-refundable, though you will continue to receive the remaining months of leads you've paid for.
Email ledgerlead@gmail.com with your account email and a brief description of the issue. We aim to respond within one business day.